Congratulations! You have purchased the finest luggage available. This Travelpro Luggage Collection gives you total confidence and is supported by a comprehensive warranty against defects in materials and workmanship. In the unlikely event that a problem occurs with your luggage as a result of a defect in materials or workmanship, we will repair your bag (or replace it, if repair is not possible) at our expense. Simply contact Customer Service at 1-800-741-7471 to locate the nearest repair facility. Then send your luggage, freight prepaid, to the repair facility along with a copy of your proof of purchase. The Travelpro warranty covers defects in materials and workmanship but does not cover wear or damage caused by abuse, mishandling, accidental damage, inappropriate selection, or carelessness caused by an airline or other common carrier. In the course of normal handling, your luggage may suffer abrasions, minor cuts, scratches, dents or soil. Certain component parts such as wheels, bumper feet, leather, etc., will show wear. This wear is not covered under the warranty. Travelpro will provide prompt refurbishment services at a nominal cost. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. Note: Please examine your luggage carefully for damage before leaving the airport and immediately report any damage to the baggage service center of the airline on which you traveled.
DAMAGE CAUSED BY THE AIRLINE IS THE AIRLINE'S RESPONSIBILITY AND MUST BE CLAIMED TO THE AIRLINE AT THE TIME DAMAGE OCCURS. (Commercial use — 3 Year Limited Warranty) By not following this procedure, you risk that the damage will not be covered under airline policy or Travelpro's warranty.
If you are dissatisfied after making your baggage claim to the airline, please contact: Aviation Consumer Protection Division US Department of Transportation C-75 400 7th Street, SW, Room 4107 Washington, DC 20590
Should you have questions about your luggage, or need repair service, call Customer Service at 1-800-741-7471. www.travelpro.com