1. How do I order parts and accessories for my bag?
After identifying the model of your bag, go to the Repair section of our website and click on Repair Parts Catalogs. Select and download the appropriate link for your bag. Once you have identified the part numbers that you need, refer to the last page of the catalogue for the price list.
Once you have identified the parts that you need, call us at 1-800-741-7471 (M-F 9:00am-6:00pm EST) or email us at firstname.lastname@example.org. Kindly include your name, shipping address, phone number, style number and color of your bag, along with the parts and quantities that you need. We will contact you if we need additional information.
Please note that our wheels and zipper pulls have been designed for easy replacement by our customers. So, if you have a screwdriver, you are well equipped to tackle replacing the wheels.