5. How do I know if the repairs are covered under warranty?
Your bag will be evaluated by our repair professionals to determine if the damage is covered under warranty. Unfortunately, it is impossible to make an accurate determination without seeing the bag. If your bag is covered under warranty, it will be repaired promptly and returned to you. If damages are not covered by your warranty, we will call you to discuss your repair options.
6. Will I be reimbursed for shipping costs?
Travelpro does not provide reimbursement for shipping costs to our facility. We will pay to return the bag to you, as well as any parts or labor on items covered under warranty.
7. How long does it take to repair my bag?
Repair times vary depending upon the severity of the problem. Typically, bags sent to our headquarters are repaired and shipped back within two to four weeks.
8. How do I clean my bag?
A cleaning solution of 50% water and 50% Industrial Strength Alcohol should be sprayed on the bags. Once applied, rub down gently with a soft cloth and allow to air dry. Industrial Strength alcohol may be purchased through any home improvement store.
1. How do I order parts and accessories for my bag?
After identifying the model of your bag, go to the Repair section of our website and click on Repair Parts Catalogs. Select and download the appropriate link for your bag. Once you have identified the part numbers that you need, refer to the last page of the catalogue for the price list.
Once you have identified the parts that you need, call us at 1-800-741-7471 (M-F 9:00am-6:00pm EST) or email us at email@example.com. Kindly include your name, shipping address, phone number, style number and color of your bag, along with the parts and quantities that you need. We will contact you if we need additional information.
Please note that our wheels and zipper pulls have been designed for easy replacement by our customers. So, if you have a screwdriver, you are well equipped to tackle replacing the wheels.
2. How do I identify the model name of my bag?
For Travelpro bags, you will find a label sewn in the lining. This label will identify the model or series name. (For example: Crew 5, Walkabout, etc.) You may also need to identify the type of bag: Rollaboard case, Garment Bag, Tote, Duffel, etc.) For case luggage, measure the height of the case when standing with wheels on the ground to determine the size of the bag, ie, 22", 26", etc.) Do not include the wheels or handle when determining the height; simply measure the case only.
Atlantic bags have a white tag on the door or flap of the bag. This tag will include the entire model number. (ie: 327072201 or 37292-25F)
3. How do I arrange for repairs?
To locate the nearest dealer, click on the “Repair” link. Once you have been redirected to the Repair page, choose the Country or State where you are located. A new window will appear with all authorized repair locations within your state.
Once you have located a repair facility, we recommend contacting the dealer in advance to confirm their business hours and to ensure that they are equipped to resolve the problem. (For example, not all dealers provide repairs to zippers.) Our dealers are authorized to confirm and perform warranty related repairs, as well as non-warranty repairs. Simply present the bag for the dealer’s review and they will guide you through the repair process.
If you cannot locate a facility nearby, we apologize for the inconvenience and are more than happy to repair your bag at our headquarters. Kindly email us at firstname.lastname@example.org with the following information: name, address, phone, style and model number, as well as detailed description of the problem. We will provide you with a Repair Authorization Number (RMA) within two business days.
4. Once I receive my RMA number, what is the next step?
The RMA number should be taped to the outside of the bag and also written on the outside of the carton used to ship the bag to us. Please do not ship a bag without the RMA number; an RMA number is required to process a repair request.
700 Banyan Trail
Boca Raton, FL 33431