3. How do I arrange for repairs?
To locate the nearest dealer, click on the “Repair” link. Once you have been redirected to the Repair page, choose the Country or State where you are located. A new window will appear with all authorized repair locations within your state.
Once you have located a repair facility, we recommend contacting the dealer in advance to confirm their business hours and to ensure that they are equipped to resolve the problem. (For example, not all dealers provide repairs to zippers.) Our dealers are authorized to confirm and perform warranty related repairs, as well as non-warranty repairs. Simply present the bag for the dealer’s review and they will guide you through the repair process.
If you cannot locate a facility nearby, we apologize for the inconvenience and are more than happy to repair your bag at our headquarters. Kindly email us at firstname.lastname@example.org with the following information: name, address, phone, style and model number, as well as detailed description of the problem. We will provide you with a Repair Authorization Number (RMA) within two business days.